• Define the roles of leader and manager

• Identify your preference in action centred leadership

• Recognise how people at work are treated is a reflection of values

• Recognise how teams evolve and be able to assess your team’s evolutionary position

• Investigate an approach to determine the most effective style of influencing

• Describe how people may be motivated by different factors in the workplace

• Manage conflict constructively

• Describe how delegation is a key leadership asset

• Review the advantages and risks of giving and receiving feedback

Anyone who is new to the role of leading a team or wants to develop their existing skills in this area will benefit from attending this course.

• Establish personal objectives for the course

• What is the role of a manager and leader?

• The greatest leaders of all time

• Basic principles of management

• Completion and analysis of a personal leadership skills profile

• Applying action centred leadership

• Team values

• Characteristics of an effective team

• Helpful and hindering team member behaviours

• The four stage model of team development

• The theory and application of situational leadership

• The importance of goal setting

• What causes motivation and de-motivation in the workplace?

• Building motivation in your team

• The delegation process

• Giving and receiving feedback

• Conflict handling - completion and analysis of your personal conflict handling modes profile

• Participation in and analysis of, experiential learning activities

• Completion of a personal action plan