Communication Skills
This course is aimed at anyone who would like to develop and improve their communication skills.
Learning is achieved through demonstration and discussion with the emphasis on practical application.
This course has no prerequisites.
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Apply the principles of effective communication
Handle difficult conversations and challenging situations
Understand the role of communication and identify blocks to communication
Use influencing skills in a variety of situations to achieve a win-win outcome
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This programme is intended as a foundation course for anyone who wishes to improve the effectiveness of their verbal interactions with others.
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Chapter 1: Guiding principles of good communication
Chapter 2: The purpose of two-way communication
Chapter 3: Understanding your communication and influencing style
Chapter 4: Elements of communication networks and reasons for communicating
Chapter 5: Communicating and influencing from the listeners perspective
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Availabilty and pricing available upon request.